Jennifer Kikkert is a seasoned facilitator and energizing public speaker with 15 years of experience in process improvement, culture change, and operational excellence. Jen is passionate about helping organizations ‘see’ opportunities for improvement that often go unnoticed. In 2014 Jen started working in the private sector, training change leaders, coaching senior management and key leaders, and motivating cross-disciplinary teams to improve their productivity.
The challenges faced over the past 18 months made any inefficiencies in our operational processes blatantly obvious. Flawed processes can sometimes be hidden (e.g. by exceptional customer service, excess inventory, or heroic performance) but once they come to light you have the opportunity to redesign them for greater impact and efficiency.
This two-hour session will help you and your team:
Online Workshop - 2 hours
Daily Management is one of the most engaging tools for any team. These two days will train the team on how to run efficient daily huddles (5-7 mins) in order to keep them working efficiently without lengthy meetings. It also includes the implementation of a visual management board which allows the team to always know the plan for the day/week and how they are doing (the score) while at the same time facilitating the reduction of interruptions and increasing time spent on value added work. In this session, you and you team will:
Professionals are technical experts in their fields, they know how to do surgery, how to teach, how to weld, how to draft legal briefs. It’s what they are good at. Most professionals are not however trained in the field of operational efficiency & improvement and therefore they are wasting precious hours each day and each week on non-value added work. We have created a society that judges people based on how busy they are versus how productive they are, and this is driving the wrong behaviors in our workplaces. In this workshop your team will:
25-50% of time at work is not actually spent doing something of value. Most organizations evolve over time into vertical silos or functional groupings of tasks: HR, finance, manufacturing, operations, shipping, sales. All of these functional areas have their own priorities and deadlines. But, the value being created by the work done flows horizontally and not vertically. This is where the waste hides.
The waste, or non-value added work, is what makes the day hard, frustrating, and often demotivating. Eliminating the waste in your day-to-day processes isn’t nearly as difficult as first being able to see it and recognize it as waste. In this workshop, your team will:
Business inefficiencies can often be hidden by great customer service, excess inventory, or heroic performance. This is the perfect opportunity to evaluate the effectiveness of your operational processes so your business can become more efficient and flexible than before, and you’ll be poised for a quicker recovery!
This two-hour online workshop will help you to:
Struggling to find your new normal?
As many of us adjust to working remotely, you may find yourself navigating new challenges while trying to maintain the status quo and keep things “business as usual” as much as possible. This online workshop - for employers and employees alike - will teach you how to:
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